Tech Support (otherwise known as the help desk)

Tech Support is a gateway for any kind of technical help. If you've got a question that remotely relates to technology in the district, they'll create a ticket and get your question to the appropriate person.

You contact tech support by one of these ways:

• Phone (best for emergency, campus-wide problems) On any district phone dial H-E-L-P, or 237.HELP or 396.HELP.
• Submitting a ticket (preferred method for everything else)
  • Open Internet Explorer
  • Enter techsupport, or tsc, or helpdesk
  • Login
  • Create a ticket--describe the problem/situation as clearly as possible, include your campus, room number, and the equipment number (T number) of any equipment that is involved.
  • You'll get an email telling you that the issue has been registered
  • You'll get more emails as the status changes, ending with a final email telling you the ticket has "closed".
  • If you receive an email asking for more information, you MUST respond to it, or the process stops until you do.
• Emailing "helpdesk" (This is the LEAST preferred method. Your issue will only be registered when someone at techsupport is free to check the email.